If you see an unfamiliar charge, first check your email for any purchase confirmation or renewal notice from us. It could be a subscription renewal or a license purchase you forgot. For example, if you have an annual subscription, it automatically renews. If the charge still doesn't make sense, contact our support team with the transaction details (date, amount, and reference). We will look up your account and explain the charge, or issue a refund if it was made in error.

This article walks you through identifying where the charge came from and how to resolve any unexpected billing issues.