Cancelling or Deleting Your Account
If you no longer use your Audio Network account and wish to delete it, please let us know. You can request account deletion by contacting our support team through email. For security, we'll confirm your identity and then permanently remove your account and personal data. (Note that this cannot be undone, so be sure before confirming.) This article g...
Managing Your Subscription and Download Limits
Different account plans come with different download allowances. Check your account dashboard or subscription details to see how many downloads you have. If you hit your limit ("no more downloads available"), you may need to upgrade your subscription or wait until your allowance resets (if on a monthly plan). For example, upgrading to a higher tier ...
Accessing and Resetting Your Login
If you can't log in, use the "Forgot password" link on the login page to receive a reset email. Check your inbox (and spam folder) for a link that will let you set a new password. Make sure you're using the email address associated with your Audio Network account. If you still have problems, contact support and provide your account email - our team ...
Unsubscribing from Emails
If you're receiving unwanted emails from Audio Network, you can unsubscribe in two ways. First, click the "unsubscribe" link at the bottom of any marketing email we've sent you - this will immediately opt you out of future communications. Second, you can log into your account and go to your email preferences (or account settings) to update your subs...
Billing and Invoices
After you purchase a license, an invoice or receipt is emailed to you automatically. You can also find past invoices in your account under "Order History" or "Downloads." If you need a duplicate invoice or have questions about charges, you can easily request one by contacting support with your order reference. We can re-send invoices and clarify bil...
Unexpected Charges on Your Account
If you see an unfamiliar charge, first check your email for any purchase confirmation or renewal notice from us. It could be a subscription renewal or a license purchase you forgot. For example, if you have an annual subscription, it automatically renews. If the charge still doesn't make sense, contact our support team with the transaction details (...